The Board of Consumers Value Awards (CVA) has explained  that its decision to introduce public sector agencies into the Awards categories, for the first time, is to enable the Awards track how government institutions measure up in consumer satisfaction and trust.

 

 

The Awards Convener, Akonte Ekine, stated that  while state governments were observed,    in the past two editions,  only  Lagos State was seen to have  consistently aligned with consumer rights through policy initiatives.

 

 

He described this year’s  edition as marking a historic expansion of the initiative, since it would also provide the much-needed platform for consumers to evaluate public sector agencies, alongside private sector brands

 

 

Interestingly, the latest report by the Awards’ Board, showed the National Orientation Agency (NOA) surging ahead with an impressive 98% of votes, thereby earning the badge of Outstanding Federal Agency on Consumer Engagement, while the National Agency for Food and Drug Administration and Control (NAFDAC) closely follows with 64% of votes as the Most Consumer-Friendly Regulatory Agency.

 

 

The report also shows a keenly-contested fight between the Federal Competition and Consumer Protection Commission (FCCPC) and the Nigerian Communications Commission (NCC), at 48% each, in the Best Complaint Resolution category, while the private sector categories are equally being closely assessed by consumers in the different market segments.